New / Disconnect Utility Service
Before you start the application, please note:
New Residential Service Applications require:
- Completed Utility Application
- Applicants to upload a photo of driver's license.
- A required deposit* of $300.00 or a letter of credit** must accompany the application.
Utility Billing Customer Service Account Specialist’s goal is to process all complete applications within 2 working days. (Complete are those with the application, letter of credit** and copy of driver’s license.) We will make every attempt to contact you if your application is for any reason incomplete or a deposit* is still required within 2 working days of submission.
Should service need to be established before an Account Specialist has contacted you, or if you have not been contacted within 2 working days we encourage you to make contact with Utility Billing at 817-573-1114.
New Service Applications that are not completed or no deposit has been paid are kept on file for only 10 working days from date of submission. Should the customer not fulfill the application requirements within 10 days, the application will need to be re-submitted.
*Deposits: A deposit is required to establish service. All residential accounts have a flat $300 requirement. Deposit can be paid by cash, money order, check credit/debit card.
The deposit is refunded to an account once the account has not had penalties for 24 consecutive months. Deposit are subject to increase according to internal policy & review.
**Letter of Credit Requirements: Qualifying Utility Bill History or Letter of Credit
1. Must be from a Utility provider (electric, water, or gas)
2. Must list the primary applicant as account holder
3. 12 month payment history must not be more then 6 months prior to application date
4. No more than 1 late penalty
5. No returned checks
6. Bill History must show both bill due date and payment date.
7. No disconnects
i.e. If application is for Feb 2018 applicants must provide Jan 2017 to Jan 2018 credit or bill history. But not from prior to July 2017
Yes, I am prepared to meet the above requirements. I would like to continue to the online application.
There are 2 options to establish new utility service:
Fill out the New Residential Customer Application, if you are prepared to meet the requirements above. Fill out the application online and submit a copy of your driver license and your letter of credit with your application. This can be emailed or faxed to us. Note: We cannot accept your application via online without a letter of credit.
Visit Granbury City Hall at 116 W Bridge Street, (MAP) weekdays between 8am and 5pm to fill out a new application.
Mail your completed application with a copy of your driver license and your $300.00 deposit (check or money order) or letter of credit.
New customers information can be found on the New Customer Handout
Additional options for your utility service:
Average Monthly Payment Plan
Ask about our Average Monthly Payment "AMP" Plan. After one year of being a utility customer with the City, residential customers can sign up to have their utility service bill changed a "rolling average of consumption". You can discontinue participation in the program at any time. AMP Application
New Commercial Customers
Please contact the Granbury Permit Department at City Hall to ensure all permit related applications have been completed before submitting a commercial utility application for new service.
On a commercial account, a Certificate of Occupancy (CO) must be issued by the city of Granbury Permits Department before utility service can be initiated and all backflow devices and grease traps current.
Commercial deposits shall be made in cash. The Director of Finance, or his or her authorized representative, may authorize an alternate method of deposit for commercial accounts on a case by case basis. For commercial accounts, a service deposit shall be based on the estimate of the cost of sixty (60) days utility service, with a $300 minimum deposit. The amount of the deposit shall be estimated by the Director of Finance, or his or her authorized representative. When billings for a comparable establishment are not available to establish the deposit for a commercial connection, the Director of Finance shall estimate a two month billing based upon information received from the applicant.
For More Information please visit the Backflow Prevention Page
At Customer’s Request
Any customer desiring to terminate utility service shall contact the Customer Service office to complete disconnect form or submit via online request complete forms or follow link below:
Downloadable Form Option. Form may be download and signed completed form can be returned to Utility Billing in person, via fax, email or mail.
Online Request Option. Log into online payment website where link for disconnect request can be found. To complete the online request please select “Disconnect Service” on the right side under Online Services