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New Utility Customer Information
New Customer Application

Customers are required to complete an application for utility service. The application must be returned to City Hall for approval. 

Customers are required to place a refundable deposit on their account equal to 60 days of service or a minimum of $150.00 per utility service. Residential deposits can be waived if the new customer has a letter of credit from a previous utility company dating back twelve months from the date of application showing no late payments. Deposits can be paid over the phone, by mail, or in person.

There are 2 options to establish new utility service:

Option 1

Visit Granbury City Hall at 116 W Bridge Street and fill out a new application. You will need to bring the following:

  • ­­State issued valid identification.
  • The required deposit or letter of credit.

Option 2

You may download the application, fill it out, and return it to City Hall in person, by mail, or by fax to 817-573-7678. You will need to include a copy of your driver's license with your faxed or mailed applications. Once the application is received, the required deposit or letter of credit is due before service can be established.  

Residential customers click here for an application.
Commercial customers click here for an application.

Click here to get basic information for new customers approved for utility service with the City of Granbury.

To sign up for paperless billing click here.


Critical Care

Click here for information on our Customer Critical Care Policy.




Contact Us
116 W. Bridge St.
Granbury, TX 76048
Ph: (817) 573-1114