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In June 2017, City of Granbury will begin a city-wide water meter replacement program designed to replace all existing water meters and provide access to an online customer service portal. The customer service portal will present detailed usage history and trends, and enable customer alert programming to track specific areas of interest for utility consumption, as shown in the customer portal example below:
In June, the City's contractor, Utiliuse, will start replacing existing water meters throughout the City. The installation technicians, who will be wearing badges and vests, must have access to your water meter box to complete the meter exchange. For residential properties, most water meters are found in the front yard, near the curb. Technicians will not need to enter your home. Though you do not need to be home during the meter replacement, a technician will knock on your door to notify anyone present that the meter swap is about to begin. During the replacement, your water will be temporarily shut off for approximately 10-15 minutes while the new water meter is installed. Generally, all work related to the water meter replacement project is completed within the existing water meter box. Once all necessary repairs are completed, each meter box is returned to its pre-existing condition. After the installation, the technician will run a few gallons of water from an outdoor spigot to test the new meter.
Once water service is restored, the service technician will briefly turn on an outside water spigot to test the new meter. Occasionally, a small amount of air is left in the line, and you may notice a sputtering sound the first time you turn on your water. This should only last a few seconds.
If you encounter any issues, City representatives are available Monday through Friday by calling 817-573-1114, and for after-business-hour emergencies, at 817-588-0488.
Why are the meters being replaced?
The City of Granbury is proactively replacing water meters because they are nearing their end-of-life.
Are all water meters being replaced?
Yes, all water meters will be replaced.
What will the new meter cost me?
There is no direct charge to you for the new meter. The project is being funded through a low interest loan from the Texas Water Development Board as part of its Drinking Water State Revolving Fund program.
Will my water bill change?
You will only be billed for your actual water use. Monthly water bills vary based on actual water consumption for each customer.
Will the technicians need to enter my backyard?
Most water meters are found in the front yard of each residential property near the curb. Very few meters are installed in the backyard. Technicians will not need to enter your home. However, some water spigots are placed in the side yard or backyard and technicians may need access to this area only to test the new meter.
How long will my water be turned off?
There will be a temporary service interruption during the meter replacement. During the exchange, your water will be shut off for approximately 10-15 minutes while the new water meter is installed.
Will I be notified prior to work being performed?
Yes. Service technicians will knock on your door to notify anyone present that the meter swap is about to begin.
Do I need to be home for the meter replacement work?
No, you do not need to be home. Technicians will not need to enter your home.
What if there is a leak at the meter box or a problem after the meter is replaced?
Representatives are available Monday through Friday from 8 a.m. – 5 p.m. by calling 817-573-1114. After business hours, for emergency water and wastewater service, please call 817-588-0488.