New Utility Service
Before you start the application, please note:
New Residential Service Applications require:
- Applicants to upload a photo of driver's license.
- Once the application is received, the required deposit* or letter of credit** is due before service can be established.
Utility Billing Customer Service Account Specialist’s goal is to process all complete applications within 2 working days. (Complete are those with letter of credit** and copy of driver’s license.) We will make every attempt to contact you if your application is for any reason incomplete or a deposit* is still required within 2 working days of submission.
Should service need to be established before an Account Specialist has contacted you, or if you have not been contacted within 2 working days we encourage you to make contact with Utility Billing at 817-573-1114.
New Service Applications that are not completed or no deposit has been paid are kept on file for only 10 working days from date of submission. Should the customer not fulfill the application requirements within 10 days, the applicantion will need to be re-submitted.
*Deposits are twice the average bill amount for service address. Average bill is calculated on the most recent 12 months of consistent usage. The deposit is refundable with good credit history after 24 months. In most cases a refund results in a credit to your account.
**Letter of Credit Requirements: Utility Bill History or Letter of Credit showing no more than 1 late penalty for 12 months from the most recent 12 months. i.e. If this is Feb 2018 applicants must provide Jan 2017 to Jan 2018 credit or bill history. Any less than 12 months of service; or more then the past 6 month history prior to application months do not meet requirements therefore a deposit will be required.
Yes, I am prepared to meet the above requirements. I would like to continue to the online application.
There are 2 options to establish new utility service:
Fill out the New Residential Customer Application, if you are prepared to meet the requirements above.
Visit Granbury City Hall at 116 W Bridge Street, (MAP) weekdays between 8am and 5pm to fill out a new application. You will need to bring the following:
Additional options for your utility service:
Average Monthly Payment Plan
Ask about our Average Monthly Payment "AMP" Plan. After one year of being a utility customer with the City, residential customers can sign up to have their utility service bill changed a "rolling average of consumption". You can discontinue participation in the program at any time. AMP Application
New Commercial Customers
Please contact the Granbury Permit Department at City Hall to ensure all permit related applications have been completed before submitting a commercial utility application for new service.
On a commercial account, a Certificate of Occupancy (CO) must be issued by the city of Granbury Permits Department before utility service can be initiated and all backflow devices and grease traps current.
Commercial deposits shall be made in cash. The Director of Finance, or his or her authorized representative, may authorize an alternate method of deposit for commercial accounts on a case by case basis. For commercial accounts, a service deposit shall be based on the estimate of the cost of sixty (60) days utility service, with a $150 minimum deposit. The amount of the deposit shall be estimated by the Director of Finance, or his or her authorized representative. When billings for a comparable establishment are not available to establish the deposit for a commercial connection, the Director of Finance shall estimate a two month billing based upon information received from the applicant.