Information Technology

Program Description The Information Technology department is responsible for all computer related hardware and software, all radio communications equipment, and all phone systems. This department also maintains the fiber and wireless networks that tie all of the city facilities together for data communications.
Program Objectives To provide the users with the technology tools they need to perform their jobs smarter, faster, and cheaper To constantly review the use of technology and determine whether the right technology is being used To listen to the needs of the users and recommend solutions based on those needs To review existing work processes and identify those that can gain efficiency from a technological solution To achieve four hours maximum turnaround time on all desktop support problems To achieve a 99.4% uptime of the data network

Program Description

The Information Technology department is responsible for all computer related hardware and software, all radio communications equipment, and all phone systems. This department also maintains the fiber and wireless networks that tie all of the city facilities together for data communications.

Program Objectives

To provide the users with the technology tools they need to perform their jobs smarter, faster, and cheaper
To constantly review the use of technology and determine whether the right technology is being used
To listen to the needs of the users and recommend solutions based on those needs
To review existing work processes and identify those that can gain efficiency from a technological solution
To achieve four hours maximum turnaround time on all desktop support problems
To achieve a 99.4% uptime of the data network

Information Technology

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